At Vantara Pets, your satisfaction and your pet’s happiness are our top priorities. If something isn’t right, we are here to help.
🔄 Return Eligibility
You may request a return within 14 days of delivery if the item meets the following conditions:
- Item is damaged or defective
- Wrong product received
- Item is unused and in original packaging
🚫 Non-Returnable Items
We cannot accept returns for:
- Used grooming or hygiene products
- Items without original packaging
- Products marked as final sale or clearance
💰 Refund Process
Once we receive and inspect your returned item:
- Refunds will be processed within 5–7 business days
- Refunds will be credited to your original payment method
- You will receive an email confirmation once processed
🔁 Exchanges
We only replace items if they are defective, damaged, or incorrect.
📩 How to Request a Return
To initiate a return or refund, contact us:
Please include:
- Order number
- Issue description
- Photos (if applicable)
⚠️ Important Notes
- Shipping fees are non-refundable (unless item is defective or incorrect)
- Return requests after 14 days may not be accepted